Terms and conditions of use


Gift vouchers purchased online are valid for 12 months from date of purchase. 
Gift vouchers are not refundable and can't be replaced if lost or stolen. Please book appointments well in advance to avoid disappointment. Voucher must be presented upon arrival at reception.
A 24hr cancellation period applies. A no-show without notice will cancel your voucher. Our system does not accept expired vouchers. Only one voucher per visit. 
Vouchers are only redeemable for beauty and pampering services (products cannot be purchased with gift vouchers).
Gift vouchers cannot be used in conjunction with any other offer and cannot be exchanged for cash. 


FREE VOUCHERS (received under promotional offers) are valid for 6 months only and cannot be used for any services already discounted (such as multi-packages or memberships).
FREE VOUCHERS can only be redeemed in our spa and can't be used to purchase other vouchers, products or services.


Spa packages purchased online are only valid with your order confirmation reference which will you receive by email once payment has been confirmed.
You must mention your order reference by phone/email and present a copy of the order to reception when redeeming your spa package.


Cleopatra's Temple Day Spa is not responsible for any damange to your products during delivery. If your products have a manufacturing fault, please return it to us in max. 14 days (shipping fees may apply). For any other product issues, please call us on 08 9414 9339.


The information that we collect on our website from your visit or any of the personal information that you provide such as your name, address, telephone number, e-mail address or credit/debit card details will not be disclosed to any outside parties without your consent except when required by law to do so.

Cleopatra's Temple will only use  your email address and any disclosed information for the purpose for which you have provided it and it will not be added to a mailing list or used or disclosed for any other purpose without your consent unless you specifically request such action. Website visitors are advised that there are inherent risks transmitting information across the Internet.


The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from Cleopatra's Temple Day Spa & Beauty Centre indicates your acceptance of these terms and conditions.

Cleopatra's Temple Day Spa & Beauty Centre reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back. Cancellations may be communicated by email or phone.

There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.

Returns will only be accepted within 14 days from purchase in their original condition, including all the original packaging. Shipping costs are not refundable. 

If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by you, the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Due to changing market forces and other extenuating circumstances that affect product availability and price stability, we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.